@opensourcefan - A couple of things:
What does "soon to be reviewed" mean? You have said that a couple of times but I don't know what you mean.
I agree with others that you should file your claim. But I wish you well. In my experience, PayPal supports sellers not buyers. Pay EXTREMELY CLOSE ATTENTION to the details for the process. If you miss one tiny little thing they will rule against you and refuse to talk to you again. In one case a seller told me similar Greek to what they are telling you and then told paypal I didn't follow their instructions. Which was true but their instructions were stupid (just like yours). PayPal denied my claim. So make sure you actually do what they ask you to do no matter how stupid it is. Don't give PayPal an excuse to deny your claim.
What does "soon to be reviewed" mean? You have said that a couple of times but I don't know what you mean.
I agree with others that you should file your claim. But I wish you well. In my experience, PayPal supports sellers not buyers. Pay EXTREMELY CLOSE ATTENTION to the details for the process. If you miss one tiny little thing they will rule against you and refuse to talk to you again. In one case a seller told me similar Greek to what they are telling you and then told paypal I didn't follow their instructions. Which was true but their instructions were stupid (just like yours). PayPal denied my claim. So make sure you actually do what they ask you to do no matter how stupid it is. Don't give PayPal an excuse to deny your claim.