I purchased the C0636A x 1000 (they call it a 14x40) (the chinese /cheaper one) in March -- experience was pretty good, great delivery. I dealt with Dahl as well.
I wanted a new machine and this was in my price range. It is the exact same as the Precision Matthews PM-1440E-LB PRECISION 14″X40″ (same schematics part for part) and I didn't have to play the US/CAD exchange game, didn't have to pay shipping, work with a broker etc. And I had it 20 days after deciding I wanted it.
That said, I wouldn't say I would be comfortable going in there to just 'browse parts' etc. I don't get that "hobbyist welcome" vibe. I haven't needed any service, and the machine is what I expected. if I were shopping a new mill, I'd likely go there because if it is the same as the Precision Matthews, I save a lot of grief.
Like Dabbler, I won't/can't discount the experience of others. I've had good/bad experiences at most of the local haunts (Busy Bee, Metal Supermarkets etc.). Sometimes I have to psych myself in the car before I can go into Busy Bee. I really have to "need" something pretty bad before I do. I'd rather pay twice as much and get it from KBC. The funny thing is, I'm sure if we had a KBC store that I could go into, something about someone would piss me off and I'd feel the same way. Funny how that goes. Even funnier, both of my mills are Craftex and I like them for what they are. Is it the people? Tough to say.
I appreciate the feedback and opinions from the members on vendors. They need to realize that we all have choices on where we spend our money -- and shafting one guy is really like shafting 25 or 30. So many companies have seen revenue/business go up once people leave/retire from a company. The good companies do something about it. Dabbler, I hope your discussion with George goes well.