I dealt with DGI central (= Toronto?) because the that's where the website ph# was directed. My mic was sent directly to door free shipping. But maybe that only kicks in with certain $ value?
The only hiccup was 3 weeks went by with no word, no update, no tracking number.... So I called them & they said it was in transit from Mitutoyo to them. Hmmm... I think the web shopping site is not as robust as others & they admitted that. A phone call is probably better which is how I have to do it with Skinner anyway.