So I ordered one of these from Banggood... How well did it work? Well it's so bad it made the PA level seem like a fantastic high quality item. This one is useless. Interestingly they didn't even want it back. The measurements rock back and forth like you're on a boat when measuring a flat surface. It was swinging +/- about 3 degrees. recalibration made it worse. I think the digi-pas at $350 is probably better.
https://www.banggood.com/DXL360S-Hi...Angle-Level-Gauge-p-1065398.html?rmmds=search
Funny the reviews seems to vaguely indicate the thing does not measure steady but everyone rates it 5 stars. Perhaps banggood bumps the stars up? Or people are morons? Or all the reviews are fake?
Anyway thought people might enjoy my back and forth with banggood and their BS over about a week.
Begin forwarded message:
From: JohnA <JC@>JC@
Subject: Re order 71322684
Date: August 27, 2019 at 10:44:47 AM MDT
To:
[email protected]
Cc: JohnA <JC@>
Hi
I’m having problems with my product on this order. See below. I would like a refund and to return this product.
Also - Your feedback mechanism is broken. See below.
John
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Re order 71322684 Hi This level has unacceptable quality -it does not work. I’ve done both calibration steps several times. The measurement drifts +/- 3 degrees while sitting still on a steady table. The case is warped. The sticker is crooked and does not fit. This is useless. I want a refund. Thank
Begin forwarded message:
From:
[email protected]
Subject: Re order 71322684
Date: August 28, 2019 at 3:54:51 AM MDT
To: JC@
Dear John A,
Thank you for your email regarding order 71322684.
If it is a quality question, can you provide some detailed picture or video to us to confirm the problem?
We hope for your understanding on this matter and look forward to receiving your reply.
Best regards,
Fay
Sure Fay Thank you.
You can see in the pictures the level should show a single steady value of 0.00 but instead it shows all kinds of numbers. The values change constantly. Compare to my other digital protractor showing 0.0. The bottom and back are not flat which is hard to show.
As I said earlier I have reset the level and run the two calibration cycles - it did not help. The box was not damaged so I don’t think it was a shipping problem.
Can I get a RMA now and get a refund?
Thank you for your kind help.
John
Hi Fay
This is completely unacceptable. This isn’t some minor problem - the product is completely worthless. It does not work as a level. I spent a lot of money on this device and I have higher expectations of banggood. I want a full refund. Some minor discount is not acceptable. Thank you,
John
On Thursday, August 29, 2019, 3:23 AM,
[email protected] wrote:
Dear John A,
Thank you for your email regarding order 71322684.
Regarding this frustrating situation, would you like to receive 800 BG points as a token of our apologies? If you have any questions regarding the usage of the points please kindly refer to the following link:
https://www.banggood.com/Points-and-coupons_hl22
Please also kindly note that the points can be exchanged to give up to 15%-20% off your order and can not be applied to the following circumstances which are already in discount: promotional products, snap-up products. Alternatively, the points can not be used if you are a customer of drop-ship or wholesale.
Looking forward to your reply.
Best regards,
Fay
Fey
Perhaps my other email was not quite clear. In the pictures the level should have measured 0.00 degrees. Instead the level is showing a constantly changing value. As If you were in a rocking boat. So you can see this will not work.
John
Begin forwarded message:
From: JohnA <JC@>
Subject: Re: 未下载邮件:Re: Re order 71322684
Date: August 29, 2019 at 10:09:38 PM MDT
To: <
[email protected]>
Hello Fey,
So no this is not going to work. There is no service provider who can fix this for anything similar to the cost of the part. Perhaps in China this could be done but not here. Please refund my money because this device does not meet even the most basic standards of quality. Stop asking me your standard questions and get to the part where you refund my money for something that does not work.
Thank you Fey.
John
On Thursday, August 29, 2019, 9:47 PM,
[email protected] wrote:
Dear JohnA,
Thank you for your email regarding order 71322684.
According to the information you provide, we suggest that you can take it to the local store for a diagnose and repair. If you don't mind that and the cost of repair is reasonable,then we'll compensate you for the cost of reparation.
Besides, if you accept the advice, we hope you can inform us how much the reparation will cost before you start to do.
We hope for your understanding on this matter and look forward to receiving your reply.
Best regards,
Fay
Dear Loco and Fey,
Can I expect a new one to work properly? I don’t think it will. I would prefer a refund. However if you sent me this item instead I would be satisfied with that as a compromise.
https://m.banggood.com/Machifit-6pc...ement-Lathe-Tools-p-1454255.html?rmmds=search
Thank you
John
On Friday, August 30, 2019, 3:21 AM,
[email protected] wrote:
Dear ,
Thanks for your order .
Sorry for the inconvenience caused.
For this case , we would like to resend you a new item .
If you accept this solution ,please let us know.
Best regards,
Loco
Begin forwarded message:
From:
[email protected]
Subject: Re: 未下载邮件:Re: Re order 71322684
Date: September 2, 2019 at 1:34:01 AM MDT
To: JC@
Dear John A,
First of all, thank you for your reply and time in dealing with the order 71322684. Under our joint efforts, we finally reach an agreement on this issue. Hope you will be satisfied with the solution.
Banggood will do what we have promised to our customers. When you receive this email, we have already arranged a refund USD54.66 to your payment account. But for different payment methods, the time for refund reaching to your account is different. We have checked your payment way is PayPal Express Checkout, so please wait for another 48-72 hours.
We hope to receive a continuance of your kind patronage and we shall spare no efforts in providing fast shipping and best services for you at all times.
For any questions or further assistance, please feel free to contact us.
Have a nice day!
Best regards,
Luna