AutomationDirect goes above and beyond

[skippyelwell]

I bought a VFD from Automationdirect last Sept., the tech guys answered all my questions and I got it going.
It has been working flawlessly until I shut the power off at the breakers for some maintenance, when I powered it up again I couldn't get it to work.
I went through all the reset procedures while communicating via email with the techs, still couldn't get it going.
I received my return authorization from them and sent it off yesterday, this morning they sent me a paid invoice for a new VFD unit.
They have no proof that there is anything wrong with the unit and no way of knowing knowing that I just sent it back to them but they have already shipped the new unit to me.
Knock me over with a feather.
Amazon could learn some lessons from these guys.

 

[DavidR8]

I have only bought from AD twice but they are my go-to when I want something CNC related because I know that a) it will just work or b) they will make it right if it doesn't.

 

[BaitMaster]

This is why I recommend automation direct to people on this forum. The stuff is pretty good, but not the best. Prices are really good. But you can’t deal with a better company. And that’s really what counts.

 

[DavidR8]

This is why I recommend automation direct to people on this forum. The stuff is pretty good, but not the best. Prices are really good. But you can’t deal with a better company. And that’s really what counts.

And they now ship free to Canada on orders over $49.

 

[BaitMaster]

And they now ship free to Canada on orders over $49.

AND provide you with return shipping labels free if there is a reason for the return, and 10$ (yes, 10$) return shipping labels to friggin Georgia even if there isn’t a reason.

And their tech support is American. Those guys know their stuff.

 

[DavidR8]

AND provide you with return shipping labels free if there is a reason for the return, and 10$ (yes, 10$) return shipping labels to friggin Georgia even if there isn’t a reason.

And their tech support is American. Those guys know their stuff.

I did not know about the return shipping. That's amazing.

 

[Susquatch]

And their tech support is American. Those guys know their stuff.

I'd prefer Canadian tech support, but given that some outfits have support in Trinidad, I won't complain.

Do they have motors that ship free too?

 

[Upnorth]

I have dealt with Automation Direct a few times. 100% positive. I got an email from them a while back about a part I bought from them no longer being available. They provided a part number for the new part in case I had to order a replacement. I didn't request the information they just sent it. They seem to look after their customers. Even small ones.

 

[BaitMaster]

I'd prefer Canadian tech support, but given that some outfits have support in Trinidad, I won't complain.

Do they have motors that ship free too?

I mean they speak fluent English and share the same time zone so it’s pretty good as far as tech support is concerned.

I think there is a weight limit on the free shipping….

 

[jcdammeyer]

I got my VFD from them.